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growth marketing kpis

13 Growth Marketing KPIs – Essential Metrics to Measure Success in SaaS

As a SaaS owner, unlocking the secrets to your business growth and success is vital. Enter Key Performance Indicators (KPIs), your trusty sidekicks! These powerful metrics act as your compass, helping you navigate the marketing landscape and steer your ship toward data-driven decisions and triumph.

In this blog, we’ve got your back with 13 essential growth marketing KPIs that every SaaS owner should be tracking. Let’s measure success, shall we?

What are growth marketing KPIs?

growth marketing kpis

Growth marketing KPIs are specific metrics that businesses use to evaluate the effectiveness and success of their growth marketing strategies. These KPIs provide valuable insights into customer acquisition, retention, and revenue growth. Here’s a brief look at what these KPIs entail:

  1. Customer Acquisition Cost (CAC): This is the total cost of acquiring a new customer, including all aspects of marketing and sales.
  2. Customer Lifetime Value (CLTV): This measures the total revenue a business can realistically expect from a single customer account.
  3. Monthly Recurring Revenue (MRR): This is predictable revenue a company can expect every month.
  4. Churn Rate: This metric quantifies the percentage of customers who discontinue product usage within a predefined timeframe.
  5. Net Promoter Score (NPS): This measures customer experience and predicts business growth.
  6. Lead Conversion Rate: It is the percentage of leads that convert into paying customers.
  7. Engagement Rate: This metric assesses how active users are with your product.

By monitoring these KPIs, businesses can optimize their growth marketing strategies and ensure they’re on the path to sustainable success.

WHY growth marketing KPIs are important?

Growth marketing KPIs are integral to a company’s success, acting as the pulse that informs strategic decisions. Below are a few reasons outlining their significance:

  • Informed Decision Making: KPIs provide tangible data that can guide business decisions. For instance, a low lead conversion rate could indicate a need to refine marketing tactics or sales pitches. Similarly, a high churn rate might necessitate improvements in customer support or product features.
  • Goal Setting and Progress Tracking: KPIs act as milestones, helping businesses set realistic goals and measure progress. For example, tracking the Customer Acquisition Cost (CAC) can help in setting budgetary limits, while Monthly Recurring Revenue (MRR) signifies the business’s growth pace.
  • Performance Benchmarking: KPIs help businesses identify their strength and areas of improvement by comparing their performance with industry standards or competitors. A lower-than-average Net Promoter Score (NPS) might suggest that competitors are providing a better customer experience.
  • Resource Optimization: By focusing on KPIs like Customer Lifetime Value (CLTV), companies can identify their most profitable customer segments and allocate resources accordingly, maximizing the return on investment.

13 growth marketing KPIs

growth marketing kpis

Customer Acquisition Cost (CAC)

CAC is the amount of money it takes to acquire a new customer. The lower the CAC, the more efficient your marketing efforts are. CAC by dividing marketing and sales expenses by the number of new customers acquired. Keeping track of CAC helps in setting budgetary limits and optimizing marketing strategies to reduce costs.

Monthly Recurring Revenue (MRR)

MRR is the revenue your company generates each month from customers who are subscribed to your service. It’s a valuable metric that shows the predictability and sustainability of your cash flow. A consistent increase in MRR is a positive sign for the growth of your business.

Churn Rate

It is the percent of customers who cancel their subscriptions within a certain period. A high churn rate is a warning sign that something is off with your offering or customer experience. Keep track of the churn rate and work to reduce it. Improving customer satisfaction and engagement can help decrease the churn rate.

Lifetime Value (LTV)

It is the average revenue a customer generates throughout their lifetime. By knowing this value, you can determine spending limits for customer acquisition and measure marketing ROI. It’s also useful for identifying high-value customers and tailoring your marketing strategies towards them.

Net Promoter Score (NPS)

It measures customer loyalty and indicates customer satisfaction. It includes asking customers if they would recommend your product. High NPS means satisfied customers who promote your product. Low NPS calls for improvements. Regularly tracking NPS helps identify areas for improvement and measure customer satisfaction success.

Website Traffic

It is a great way to monitor the effectiveness of your marketing strategies. Analyzing traffic sources, pages, and user behavior can help you find ways to optimize your site and improve the user experience. Pay attention to bounce rates, page views, and time on site to understand how engaged your audience is with your website. Use this data to make informed decisions about your website design and content.

Conversion Rate

It measures the percent of visitors who take desired actions on your website, such as completing a purchase or signing up for a free trial. By optimizing your website, you can increase conversion rates and improve your marketing ROI. A/B testing website elements like call-to-action buttons and page layouts helps identify effective conversion strategies.

Customer Engagement

Measuring customer engagement lets you know how invested your customers are in your product. It can be tracked through the frequency and quality of interactions with your product, such as clicks, comments, shares, or number of sessions. By understanding customer engagement, you can tailor your marketing efforts and product improvements to better meet their needs & keep them engaged.

Social Media Engagement

It measures the no of likes, comments, shares, or reposts your brand receives on social media platforms. It reflects your brand visibility and audience interaction, making social media a valuable marketing channel. By analyzing social media engagement, you can gain insights into which types of content and platforms resonate best with your target audience.

Email Open Rate

Email open rate measures how many recipients of your email marketing campaigns open and engage with your emails. By optimizing your subject lines and content, you can boost your open rates and improve your email marketing strategy. A high open rate indicates that your subscribers are interested in what you have to say and are more likely to convert into paying customers.

Cost Per Lead (CPL)

CPL is the amount of money it costs to acquire a lead, which is a potential customer who has shown interest in your product. By calculating CPL, you can measure the efficiency of your lead generation efforts. A lower CPL indicates a more successful campaign, as it means you are acquiring leads at a lower cost and can potentially drive higher conversions.

Return on Ad Spend (ROAS)

It measures of how much revenue your business generates for every dollar spent on advertising. This metric determines the effectiveness of your advertising campaigns and helps you allocate your marketing budget properly. A higher ROAS indicates a more successful campaign, as it means you are generating more revenue from your advertising efforts.

Customer Satisfaction (CSAT)

CSAT measures how satisfied your customers are with your product or service. This metric can be tracked through surveys or feedback forms. By improving customer satisfaction, you increase customer retention and loyalty. A higher CSAT score indicates that your customers are happy with your business and are more likely to continue doing business with you in the future.

What is a Product Marketing metric/KPI?

growth marketing kpis

Product marketing KPI is a measurable value that indicates a company’s effectiveness in achieving its objectives. These metrics provide insights into product performance, market penetration, customer satisfaction, and sales effectiveness. Here are a few examples of product marketing metrics or KPIs:

  1. Market Share: This is the portion of a market controlled by a particular product or company. It’s a valuable metric for assessing the success of a product relative to its competitors.
  2. Sales Revenue: This is the income from sales of the product. It’s a direct indicator of product marketing success and can be broken down further into new customer revenue and existing customer revenue.
  3. Product Usage: This measures how frequently customers use a product. High usage rates tend to indicate high customer satisfaction and product-market fit.
  4. Customer Churn Rate: This is the rate at which customers stop doing business with an organization. A lower churn rate suggests higher customer satisfaction and successful customer retention strategies.
  5. Net Promoter Score (NPS): The metric measures customer loyalty by asking how likely they are to recommend a product or service to others.

How do we measure Product Marketing success?

growth marketing kpis

Measuring product marketing success involves a comprehensive approach that encompasses several key areas:

1. Monitoring KPIs: As discussed earlier, KPIs provide a quantifiable look into various aspects of your product marketing. Consistent tracking and analysis of these metrics can indicate positive or negative trends, helping you understand if your strategies are effective.

2. Customer Feedback: Customer reviews and surveys can provide valuable insight into the success of your product marketing. Feedback will highlight what’s working and what needs improvement and can offer insights into potential new features or products.

3. Sales Analysis: Reviewing sales data can show you which products are high performers and which are lagging. It can also help you identify trends, such as seasonal fluctuations.

4. Market Share Growth: Increased market share is a strong indicator of product marketing success. It means your product is gaining ground against competitors, which could be due to superior marketing, better product quality, or both.

5. Profit Margins: Ultimately, the success of product marketing is reflected in profits. If profit margins increase, it’s a clear indication that your product marketing strategies are effective.


Discover the power of tracking these 13 growth marketing KPIs! Gain valuable insights into your SaaS business’s performance and make smarter marketing decisions.

Remember, it’s not about measuring everything but focusing on the most relevant metrics that align with your business goals. By consistently analyzing and optimizing these KPIs, you can fuel growth and unlock the path to SaaS success. Let’s thrive together!

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