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Customer Service

the friction point is the point-ONBOARDSAAS

Want To Retain More Customers? Discover How Removing Friction Points Can Help

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Every business dreams of a loyal customer base, but achieving this can feel like battling a tide of endless challenges. One significant hurdle? Friction points. These are the moments when customers feel frustrated or hindered, making them reconsider their loyalty. The good news is, identifying and removing these roadblocks can transform your customer experience, boosting […]

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bad fit-ONBOARDSAAS

11 Customer Bad Fit Types And How To Use Them To Drive Customer Success

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In the world of business, understanding your customer is key. But what happens when the customer seems to be a poor fit? Negative customer patterns can significantly impact the progress and success of your business. In this detailed guide, we delve into 11 types of ill-fitting customers, presenting strategies that will help you turn these

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