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When CSM Start Collecting Data And 13 Key Responsibilities For SaaS Customer Success Managers

Customer Success has evolved as a pivotal function within the SaaS industry. With a definite shift from the traditional ‘one-size-fits-all’ model to a more personalized customer-centric approach, SaaS businesses are increasingly dependent on the efficacy of their Customer Success Managers (CSMs) to ensure customer satisfaction, retention, and growth. Yet, with this responsibility comes a broad […]

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product strategy roles-ONBOARDSAAS

Product Strategy Roles: The Role of a Strategic Product Manager

In today’s fast-paced and cutthroat business landscape, companies must possess a well-defined and impactful product strategy to thrive. Enter the Strategic Product Manager – a key player in crafting and executing this strategy. Their mission? To ensure the company’s offerings not only satisfy customer needs but also align seamlessly with overarching business objectives. So, join

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